Refund & Cancellation
This Refund & Cancellation Policy applies to all bookings made through Bahamas With Ana for experiences in The Bahamas. I act solely as an intermediary – all refunds are subject to the decision of the Local Partner who operates the experience. Review this policy carefully before booking.
1. Cancellation Window
You may request cancellation within 24 hours after purchase of the experience for a full refund.
Send written requests by replying to your booking confirmation email within this 24-hour post-purchase window. After 24 hours from purchase, no cancellations or refunds are possible except as outlined below.
2. No Refunds After 24 Hours
Once 24 hours have passed since purchase, all sales are final. No refunds, rescheduling, or cancellations for any reason, including personal circumstances or changes of plans.
3. No-Show Policy
No refunds or rescheduling if you miss the designated meeting point by the scheduled time (or arrive too late for the experience to proceed safely).
This covers lateness, forgotten bookings, or personal circumstances. Your payment becomes a no-show fee retained by the Local Partner.
4. Weather and Safety Policy
Experiences depend on safe weather and sea conditions. Captain/Local Partner makes the final call.
Refunds issue only if:
- Local Partner cancels for unsafe conditions, and
- Rescheduling during your stay isn’t possible.
No refunds for:
- Light rain, clouds, heat, choppy water (but safe).
- Your personal choice not to go despite safe conditions (treated as no-show).
5. Changes by Local Partner
The Local Partner may adjust routes, timing, stops, or equipment for safety, weather, fuel efficiency, or operations – no refund unless the experience’s core nature/duration changes substantially.
6. How Refunds Work
- Processed to your original payment method within 7-10 business days of approval.
- Takes 10-15 days to show on statements (bank/card processing time).
- I’m not liable for bank fees, currency conversion losses, or delays.
7. Force Majeure
No refunds for cancellations due to hurricanes, government restrictions, pandemics, or other events beyond control.
8. Disputes
Refund decisions by the Local Partner are final. Contact me first to facilitate communication, but I cannot override their decision. Portuguese law governs this policy.